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At Xelvarynthralxel, we want you to be satisfied with your purchase. If for any reason you are not happy with your scented candles, we are here to help.
You may return unused products within 30 days of receipt for a full refund or exchange. The candles must be in their original condition and packaging.
To be eligible for a return, your item must be:
The following items cannot be returned:
To initiate a return:
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
If you would like to exchange your candles for a different scent or product, please contact us. We will arrange the exchange once we receive your returned item.
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including shipping costs. Please provide photos of the damage when contacting us.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.
If you have any questions about our Return Policy, please contact us:
Xelvarynthralxel
4D Morrin Road, Mount Wellington
Auckland 1072, New Zealand
Phone: +64 21 763 471
Email: ask@xelvarynthralxel.world